Essential
Professional
"Working with JMK Sourcing has been transformative for Towards Change. Their expertise in talent sourcing enabled us to staff our client-facing teams swiftly, without compromising quality. We witnessed a noticeable lift in customer satisfaction—clients appreciated the responsiveness and empathy of our newly onboarded agents. Their support has not only elevated our service delivery but also generated loyalty: more clients are coming back because they trust the consistency and professionalism we now offer."
Henri Saab - Founder & CEO - Towards Change
"As a platform constantly evolving, Friday365 needed adaptable and multilingual support staff—and JMK Sourcing delivered. Their seamless integration into our workflow meant our customer queries were handled more efficiently than ever. The result? Happier users and a clear uptick in repeat engagement. Their personalized approach aligns perfectly with our brand’s commitment to exceptional customer experiences."
Motasem El-Bawab Co-Founder - Friday 365
"Partnering with JMK Sourcing was a game-changer for us at N3XT Sports. In our field—where agility and precision matter—JMK helped us reinforce our project teams with professionals who are not only highly skilled but also adapt quickly to our fast-paced, innovation-driven environment. Their support streamlined our delivery on digital transformation and project management initiatives, enabling us to respond more effectively to client needs."
Hisham Shehabi - COO - N3XT Sports
"Our collaboration with JMK Sourcing came at a pivotal moment for FleetRunnr. We aimed to scale support for our enterprise clients, and their speed and precision in delivering highly qualified agents allowed us to do just that. Since integrating their talent, customer feedback has improved markedly—our users frequently remark on the clarity and helpfulness of our support. This has translated into stronger retention and recurring business."
Fleetrunnr
"At Goodform, quality and customer experience are at the core of our identity—and JMK Sourcing understood this intuitively. They helped us reinforce our customer service team with empathetic, detail-oriented staff who respect our brand ethos. We’ve seen an increase in french returning customers, with many expressing appreciation for our improved responsiveness and warmth. JMK Sourcing has truly helped us put service back at the heart of retail and increased our NPS”
Sascha Hertli - CEO - Goodform
JMK Sourcing provides dedicated, remote teams to handle essential business functions such as customer service, sales, data entry, back-office support, and HR. We act as a seamless extension of your company, helping you reduce costs and scale efficiently.
We focus on partnership over procurement. Our approach is tailored — we invest in understanding your brand voice and provide transparent reporting. We’re not just a vendor; we’re an extension of your team dedicated to your growth.
Absolutely. We take security seriously. Our measures include secure data centers, strict confidentiality agreements (NDAs) with all staff, role-based access controls, and compliance with international data protection standards such as GDPR.
We begin with a deep-dive onboarding process. Your dedicated account manager and team leads will immerse themselves in your brand guidelines, products, and customer persona to ensure they represent you authentically.
We pride ourselves on our agility. Depending on the complexity of the role, we can typically have a fully trained team operational within 2 to 4 weeks.
Yes, we encourage it. We involve you in the final candidate selection and welcome your participation in training sessions to ensure our team meets your specific standards.
We use the tools you prefer (Slack, Teams, etc.) for daily communication. You’ll also have access to a real-time dashboard with KPIs such as customer satisfaction, resolution times, and sales conversion rates.
We have a rigorous quality assurance process. If any issues arise, we act quickly — providing additional training or replacing the team member at no extra cost.
Yes. We offer flexible scheduling to cover different time zones and can provide 24/7 customer support, sales, and back-office services to ensure your business is always on.
We offer flexible pricing models — typically per-agent, per-hour, or per-project/monthly retainer. This allows you to scale your costs with your business needs, avoiding the fixed expenses of full-time employees.
No. We believe in transparent pricing. After discussing the scope of work, all costs are outlined upfront. We offer flexible contracts that allow you to scale services up or down as needed, with clear terms for cancellation.
