JMK Sourcing provides dedicated, remote teams to handle essential business functions such as customer service, sales, data entry, back-office support, and HR. We act as a seamless extension of your company, helping you reduce costs and scale efficiently.

We focus on partnership over procurement. Our approach is tailored — we invest in understanding your brand voice and provide transparent reporting. We’re not just a vendor; we’re an extension of your team dedicated to your growth.

Absolutely. We take security seriously. Our measures include secure data centers, strict confidentiality agreements (NDAs) with all staff, role-based access controls, and compliance with international data protection standards such as GDPR.

We begin with a deep-dive onboarding process. Your dedicated account manager and team leads will immerse themselves in your brand guidelines, products, and customer persona to ensure they represent you authentically.

We pride ourselves on our agility. Depending on the complexity of the role, we can typically have a fully trained team operational within 2 to 4 weeks.

Yes, we encourage it. We involve you in the final candidate selection and welcome your participation in training sessions to ensure our team meets your specific standards.

We use the tools you prefer (Slack, Teams, etc.) for daily communication. You’ll also have access to a real-time dashboard with KPIs such as customer satisfaction, resolution times, and sales conversion rates.

We have a rigorous quality assurance process. If any issues arise, we act quickly — providing additional training or replacing the team member at no extra cost.

Yes. We offer flexible scheduling to cover different time zones and can provide 24/7 customer support, sales, and back-office services to ensure your business is always on.

We offer flexible pricing models — typically per-agent, per-hour, or per-project/monthly retainer. This allows you to scale your costs with your business needs, avoiding the fixed expenses of full-time employees.

No. We believe in transparent pricing. After discussing the scope of work, all costs are outlined upfront. We offer flexible contracts that allow you to scale services up or down as needed, with clear terms for cancellation.